Air Canada·Star Alliance
Air Canada Cancellation & Refund Policy
Air Canada Cancellation & Refund Policy — Summary
Air Canada refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
- Refundable fares: Latitude and flexible Signature fares refund to the original form of payment..
- Non-refundable fares: Basic is non-refundable outside 24 hours; Standard and Flex convert to credit..
- How long credits last: Air Canada travel vouchers carry a defined validity from issue and, on some voucher types, no expiry — check the specific voucher..
- Your rights when the airline cancels: Canada has its own Air Passenger Protection Regulations (APPR), which require compensation of CAD 400–1,000 for delays and cancellations within the airline's control on flights to, from or within Canada.
Refundable fares
Latitude and flexible Signature fares refund to the original form of payment.
Non-refundable fares
Basic is non-refundable outside 24 hours; Standard and Flex convert to credit.
How long credits last
Air Canada travel vouchers carry a defined validity from issue and, on some voucher types, no expiry — check the specific voucher.
Your rights when the airline cancels
Canada has its own Air Passenger Protection Regulations (APPR), which require compensation of CAD 400–1,000 for delays and cancellations within the airline's control on flights to, from or within Canada. This applies to US travellers on Air Canada and is separate from any refund — most US passengers are unaware of it.
Cancelling before departure
No-show forfeits restricted fare value and cancels onward segments.
How to request a refund
aircanada.com and the Air Canada app handle changes, seats and refunds.
If the airline does not respond
Customer relations form first. APPR compensation claims that go unanswered escalate to the Canadian Transportation Agency, which adjudicates them.
Air Canada cancellations & refunds — common questions
Can I get a refund from Air Canada?
Latitude and flexible Signature fares refund to the original form of payment. Basic is non-refundable outside 24 hours; Standard and Flex convert to credit.
How long is a Air Canada travel credit valid?
Air Canada travel vouchers carry a defined validity from issue and, on some voucher types, no expiry — check the specific voucher.
Do I get cash back if Air Canada cancels my flight?
Canada has its own Air Passenger Protection Regulations (APPR), which require compensation of CAD 400–1,000 for delays and cancellations within the airline's control on flights to, from or within Canada. This applies to US travellers on Air Canada and is separate from any refund — most US passengers are unaware of it.
More Air Canada help
Booking Air Canada? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.