Privacy Policy

Last updated: July 11, 2026

This document was drafted to reflect how Ticketing-Info actually collects and uses data today. It has not been reviewed by a licensed attorney and does not constitute legal advice — if you serve customers in jurisdictions with specific requirements (e.g. GDPR in the EU/UK, CCPA in California), have counsel confirm this meets those obligations before relying on it.

1. Who We Are

This Privacy Policy explains how Ticketing-Info LLC, a Wyoming, USA limited liability company ("we," "us," or "our"), collects, uses, and shares information when you use ticketing-info.org, ticketing-info.com, or any related services (the "Service").

2. Information We Collect

We collect information you provide directly to us, including:

Your name, email address, and/or phone number, when you submit a booking enquiry or contact form
The content of any message, enquiry details, or travel preferences you share with us
Conversation content you send to the AI Travel Planner chat
Which page you were on when you submitted an enquiry (used to route it to the right context)

We do not currently ask you to create an account, and we do not collect payment card information, since the Service does not process online payments.

3. How We Use Information

To respond to your enquiry and help arrange the travel services you asked about
To contact you by phone, WhatsApp, email, or the method you used to reach us
To operate and improve the Service, including troubleshooting and preventing abuse
To generate a response from the AI Travel Planner when you use that feature

We do not sell your personal information.

4. Third-Party Service Providers

We share information with the following categories of service providers, only as needed to operate the Service:

Google (Gemini API)— if you use the AI Travel Planner, your messages are sent to Google's Gemini API to generate a response. Google processes this content under its own terms.
Neon — our database provider, which stores enquiry, contact, and content data on our behalf.
Vercel — our hosting provider, which serves the Service and may process technical/server log data (e.g. IP address, request metadata) as part of standard web hosting.

We do not share your information with third parties for their own marketing purposes.

5. Cookies

The public site does not currently set marketing or analytics cookies. A functional session cookie is used solely to keep an authenticated administrator signed in to the internal admin dashboard — this cookie is not set for, or used to track, ordinary visitors. If we add analytics or marketing cookies in the future, we will update this policy and provide appropriate notice/consent controls.

6. Data Retention

We retain enquiry and contact information for as long as reasonably necessary to respond to you, complete any booking you requested, and maintain business records, after which it may be deleted or anonymized. You can request earlier deletion as described below.

7. Your Rights

You can request access to, correction of, or deletion of the personal information we hold about you by emailing us at the address below. We will respond within a reasonable time.

8. Data Security

We use reasonable technical measures (encrypted transport, access-controlled admin systems) to protect your information, but no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. International Users

Ticketing-Info LLC is based in the United States, and information you provide is processed and stored in the United States (and by the service providers listed above, which may process data in other countries). By using the Service, you consent to this transfer and processing.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date above when changes are made.

12. Contact Us

Ticketing-Info LLC
Registered agent: Northwest Registered Agent Service Inc, 30 N Gould St Ste N, Sheridan, WY 82801, USA
Email: info@ticketinginfo.com