EVA Air·Star Alliance
EVA Air Cancellation & Refund Policy
EVA Air Cancellation & Refund Policy — Summary
EVA Air refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
- Refundable fares: Flex fares refund to the original form of payment..
- Non-refundable fares: Basic is non-refundable; taxes remain claimable..
- How long credits last: Vouchers carry a defined validity from issue..
- Your rights when the airline cancels: US DOT rules govern US departures..
Refundable fares
Flex fares refund to the original form of payment.
Non-refundable fares
Basic is non-refundable; taxes remain claimable.
How long credits last
Vouchers carry a defined validity from issue.
Your rights when the airline cancels
US DOT rules govern US departures.
Cancelling before departure
No-show forfeits restricted fare value.
How to request a refund
evaair.com and the app handle changes, seats and bags.
If the airline does not respond
Customer feedback form; the US DOT route applies to US departures.
EVA Air cancellations & refunds — common questions
Can I get a refund from EVA Air?
Flex fares refund to the original form of payment. Basic is non-refundable; taxes remain claimable.
How long is a EVA Air travel credit valid?
Vouchers carry a defined validity from issue.
Do I get cash back if EVA Air cancels my flight?
US DOT rules govern US departures.
More EVA Air help
Booking EVA Air? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.