Japan Airlines·oneworld
JAL Special Assistance, Minors & Group Travel
JAL Special Assistance, Minors & Group Travel — Summary
Requesting wheelchair and accessibility assistance on JAL, unaccompanied minor rules and age limits, group booking, lounges and onboard amenities.
Key Travel Facts & Insights
- Accessibility and mobility assistance: JAL provides assistance booked in advance and has a strong accessibility record..
- Children travelling alone: JAL offers an unaccompanied minor service for ages 6–11, optional to 17..
- Group bookings: JAL Group Desk handles 10 or more passengers..
- Lounge access: JAL Sakura Lounge and the JAL First Class Lounge at Haneda and Narita, with a signature beef curry that has become something of an institution..
Accessibility and mobility assistance
JAL provides assistance booked in advance and has a strong accessibility record.
Children travelling alone
JAL offers an unaccompanied minor service for ages 6–11, optional to 17.
Group bookings
JAL Group Desk handles 10 or more passengers.
Lounge access
JAL Sakura Lounge and the JAL First Class Lounge at Haneda and Narita, with a signature beef curry that has become something of an institution.
Wi-Fi and onboard amenities
Wi-Fi across the international fleet, free on many routes. Seatback entertainment throughout. Complimentary meals in all cabins, with a well-regarded Japanese menu option in economy.
Requesting assistance in advance
jal.co.jp and the JAL app handle changes, seats and bags.
JAL accessibility, minors & groups — common questions
How do I request wheelchair assistance on JAL?
JAL provides assistance booked in advance and has a strong accessibility record.
Can a child fly alone on JAL?
JAL offers an unaccompanied minor service for ages 6–11, optional to 17.
Does JAL have Wi-Fi?
Wi-Fi across the international fleet, free on many routes. Seatback entertainment throughout. Complimentary meals in all cabins, with a well-regarded Japanese menu option in economy.
More JAL help
Booking JAL? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.