JetBlue Airways·None
JetBlue Cancellation & Refund Policy
JetBlue Cancellation & Refund Policy — Summary
JetBlue refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
- Refundable fares: Refundable fares are offered on most routes and refund to the original form of payment..
- Non-refundable fares: Non-refundable fares cancel to JetBlue Travel Bank credit with no cancellation fee, except Blue Basic..
- How long credits last: JetBlue Travel Bank credits are generally valid for 12 months from issue..
- Your rights when the airline cancels: Cash refund is due when JetBlue cancels or significantly changes a flight and you decline the alternative..
Refundable fares
Refundable fares are offered on most routes and refund to the original form of payment.
Non-refundable fares
Non-refundable fares cancel to JetBlue Travel Bank credit with no cancellation fee, except Blue Basic.
How long credits last
JetBlue Travel Bank credits are generally valid for 12 months from issue.
Your rights when the airline cancels
Cash refund is due when JetBlue cancels or significantly changes a flight and you decline the alternative.
Cancelling before departure
No-show on Blue Basic forfeits the fare. On other fares the value is preserved as a JetBlue Travel Bank credit if you cancel before departure.
How to request a refund
jetblue.com and the JetBlue app manage changes, cancellations and Travel Bank credits. Travel Bank balances are visible in your account rather than buried in an email.
If the airline does not respond
Customer Support form on jetblue.com; escalate to the US DOT if unresolved.
JetBlue cancellations & refunds — common questions
Can I get a refund from JetBlue?
Refundable fares are offered on most routes and refund to the original form of payment. Non-refundable fares cancel to JetBlue Travel Bank credit with no cancellation fee, except Blue Basic.
How long is a JetBlue travel credit valid?
JetBlue Travel Bank credits are generally valid for 12 months from issue.
Do I get cash back if JetBlue cancels my flight?
Cash refund is due when JetBlue cancels or significantly changes a flight and you decline the alternative.
More JetBlue help
Booking JetBlue? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.