TAP Air Portugal·Star Alliance
TAP Cancellation & Refund Policy
TAP Cancellation & Refund Policy — Summary
TAP refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
- Refundable fares: Flexible fares refund to the original form of payment..
- Non-refundable fares: Discount, Basic and Classic are non-refundable; taxes remain claimable..
- How long credits last: Vouchers carry a defined validity from issue..
- Your rights when the airline cancels: EU261 applies to departures from Portugal and the EU: €250–€600 per passenger for qualifying cancellations and delays over three hours..
Refundable fares
Flexible fares refund to the original form of payment.
Non-refundable fares
Discount, Basic and Classic are non-refundable; taxes remain claimable.
How long credits last
Vouchers carry a defined validity from issue.
Your rights when the airline cancels
EU261 applies to departures from Portugal and the EU: €250–€600 per passenger for qualifying cancellations and delays over three hours.
Cancelling before departure
No-show forfeits restricted fare value.
How to request a refund
flytap.com and the app handle changes, seats and bags.
If the airline does not respond
Customer support form first; unresolved EU261 claims go to Portugal's ANAC.
TAP cancellations & refunds — common questions
Can I get a refund from TAP?
Flexible fares refund to the original form of payment. Discount, Basic and Classic are non-refundable; taxes remain claimable.
How long is a TAP travel credit valid?
Vouchers carry a defined validity from issue.
Do I get cash back if TAP cancels my flight?
EU261 applies to departures from Portugal and the EU: €250–€600 per passenger for qualifying cancellations and delays over three hours.
More TAP help
Booking TAP? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.