Turkish Airlines·Star Alliance
Turkish Airlines Cancellation & Refund Policy
Turkish Airlines Cancellation & Refund Policy — Summary
Turkish Airlines refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
- Refundable fares: PrimeFly and flexible Business fares refund to the original form of payment..
- Non-refundable fares: EcoFly is non-refundable; taxes remain claimable..
- How long credits last: Vouchers carry a defined validity from issue..
- Your rights when the airline cancels: EU261 applies to departures from EU/UK airports.
Refundable fares
PrimeFly and flexible Business fares refund to the original form of payment.
Non-refundable fares
EcoFly is non-refundable; taxes remain claimable.
How long credits last
Vouchers carry a defined validity from issue.
Your rights when the airline cancels
EU261 applies to departures from EU/UK airports. Türkiye also has its own passenger rights regulation (SHY-Passenger) modelled on EU261, which applies to flights departing Türkiye — a protection most US travellers do not know exists.
Cancelling before departure
No-show forfeits restricted fare value and cancels onward segments.
How to request a refund
turkishairlines.com and the app handle changes, seats and baggage.
If the airline does not respond
Feedback form first; EU261 and Turkish SHY-Passenger escalation routes apply by departure point.
Turkish Airlines cancellations & refunds — common questions
Can I get a refund from Turkish Airlines?
PrimeFly and flexible Business fares refund to the original form of payment. EcoFly is non-refundable; taxes remain claimable.
How long is a Turkish Airlines travel credit valid?
Vouchers carry a defined validity from issue.
Do I get cash back if Turkish Airlines cancels my flight?
EU261 applies to departures from EU/UK airports. Türkiye also has its own passenger rights regulation (SHY-Passenger) modelled on EU261, which applies to flights departing Türkiye — a protection most US travellers do not know exists.
More Turkish Airlines help
Booking Turkish Airlines? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.