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United Airlines·Star Alliance
Requesting wheelchair and accessibility assistance on United, unaccompanied minor rules and age limits, group booking, lounges and onboard amenities.
Key Travel Facts & Insights
United offers advance wheelchair requests, an accessibility desk, accessible seating, and free carriage of mobility devices, which do not count toward your baggage allowance. United was the first US carrier to add Braille cabin markings to its fleet.
Required for children 5–14 travelling alone, with a fee each way. United accepts unaccompanied minors on nonstop flights only, and not on the last flight of the day where a misconnect could strand the child.
United Groups handles bookings of 10 or more with deposit-based holds and name changes permitted until shortly before departure.
United Club membership, the United Club Infinite card, and Star Alliance Gold status on international itineraries provide access. Polaris Lounges are reserved for long-haul international business class passengers.
Wi-Fi is available fleet-wide for purchase, with free messaging on most aircraft. United relies on personal-device streaming for entertainment on most narrowbodies, with seatback screens on widebodies and newer 737 MAX deliveries.
The United app handles rebooking during irregular operations unusually well — when a flight cancels it will often present alternatives before an agent can. Use it first.
United offers advance wheelchair requests, an accessibility desk, accessible seating, and free carriage of mobility devices, which do not count toward your baggage allowance. United was the first US carrier to add Braille cabin markings to its fleet.
Required for children 5–14 travelling alone, with a fee each way. United accepts unaccompanied minors on nonstop flights only, and not on the last flight of the day where a misconnect could strand the child.
Wi-Fi is available fleet-wide for purchase, with free messaging on most aircraft. United relies on personal-device streaming for entertainment on most narrowbodies, with seatback screens on widebodies and newer 737 MAX deliveries.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.