Avianca·Star Alliance
Avianca Cancellation & Refund Policy
Avianca Cancellation & Refund Policy — Summary
Avianca refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
- Refundable fares: L fares refund to the original form of payment..
- Non-refundable fares: XS, S and M are non-refundable; taxes remain claimable..
- How long credits last: Vouchers carry a defined validity from issue..
- Your rights when the airline cancels: US DOT rules govern US departures.
Refundable fares
L fares refund to the original form of payment.
Non-refundable fares
XS, S and M are non-refundable; taxes remain claimable.
How long credits last
Vouchers carry a defined validity from issue.
Your rights when the airline cancels
US DOT rules govern US departures. Colombian aviation authority rules apply on Colombian departures.
Cancelling before departure
No-show forfeits restricted fare value.
How to request a refund
avianca.com and the app handle changes, seats and bags.
If the airline does not respond
Customer service form; the US DOT route applies to US departures.
Avianca cancellations & refunds — common questions
Can I get a refund from Avianca?
L fares refund to the original form of payment. XS, S and M are non-refundable; taxes remain claimable.
How long is a Avianca travel credit valid?
Vouchers carry a defined validity from issue.
Do I get cash back if Avianca cancels my flight?
US DOT rules govern US departures. Colombian aviation authority rules apply on Colombian departures.
More Avianca help
Booking Avianca? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.