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Avianca·Star Alliance
Avianca refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
L fares refund to the original form of payment.
XS, S and M are non-refundable; taxes remain claimable.
Vouchers carry a defined validity from issue.
US DOT rules govern US departures. Colombian aviation authority rules apply on Colombian departures.
No-show forfeits restricted fare value.
avianca.com and the app handle changes, seats and bags.
Customer service form; the US DOT route applies to US departures.
L fares refund to the original form of payment. XS, S and M are non-refundable; taxes remain claimable.
Vouchers carry a defined validity from issue.
US DOT rules govern US departures. Colombian aviation authority rules apply on Colombian departures.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.