Avianca·Star Alliance
Avianca Special Assistance, Minors & Group Travel
Avianca Special Assistance, Minors & Group Travel — Summary
Requesting wheelchair and accessibility assistance on Avianca, unaccompanied minor rules and age limits, group booking, lounges and onboard amenities.
Key Travel Facts & Insights
- Accessibility and mobility assistance: Avianca provides assistance booked in advance..
- Children travelling alone: Avianca offers a paid unaccompanied minor service for ages 5–11..
- Group bookings: Avianca Groups handles 10 or more passengers..
- Lounge access: Avianca Lounges at Bogotá and San Salvador for Business passengers and Star Alliance Gold members..
Accessibility and mobility assistance
Avianca provides assistance booked in advance.
Children travelling alone
Avianca offers a paid unaccompanied minor service for ages 5–11.
Group bookings
Avianca Groups handles 10 or more passengers.
Lounge access
Avianca Lounges at Bogotá and San Salvador for Business passengers and Star Alliance Gold members.
Wi-Fi and onboard amenities
Wi-Fi is available on part of the fleet. Entertainment streams to your device on most aircraft. Catering is buy-on-board on shorter routes.
Requesting assistance in advance
avianca.com and the app handle changes, seats and bags.
Avianca accessibility, minors & groups — common questions
How do I request wheelchair assistance on Avianca?
Avianca provides assistance booked in advance.
Can a child fly alone on Avianca?
Avianca offers a paid unaccompanied minor service for ages 5–11.
Does Avianca have Wi-Fi?
Wi-Fi is available on part of the fleet. Entertainment streams to your device on most aircraft. Catering is buy-on-board on shorter routes.
More Avianca help
Booking Avianca? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.