British Airways·oneworld
British Airways Special Assistance, Minors & Group Travel
British Airways Special Assistance, Minors & Group Travel — Summary
Requesting wheelchair and accessibility assistance on British Airways, unaccompanied minor rules and age limits, group booking, lounges and onboard amenities.
Key Travel Facts & Insights
- Accessibility and mobility assistance: BA provides assistance booked in advance through Manage My Booking.
- Children travelling alone: BA discontinued its unaccompanied minor service on most routes.
- Group bookings: BA Group Travel handles 10 or more passengers..
- Lounge access: Galleries Lounges at Heathrow and worldwide, the Concorde Room for First, and oneworld reciprocal access for Sapphire and Emerald members..
Accessibility and mobility assistance
BA provides assistance booked in advance through Manage My Booking. Heathrow is a large airport with long walking distances — book assistance even if you would manage a shorter walk unaided.
Children travelling alone
BA discontinued its unaccompanied minor service on most routes. Children under 14 must travel with someone aged 16 or over. This differs sharply from US carrier practice and catches families out.
Group bookings
BA Group Travel handles 10 or more passengers.
Lounge access
Galleries Lounges at Heathrow and worldwide, the Concorde Room for First, and oneworld reciprocal access for Sapphire and Emerald members.
Wi-Fi and onboard amenities
Wi-Fi is available for purchase on most long-haul aircraft. Seatback entertainment is fitted throughout long-haul; short-haul European flights have neither screens nor complimentary catering in economy.
Requesting assistance in advance
Manage My Booking on ba.com handles changes, seat selection and refund requests including tax refunds on unused tickets.
British Airways accessibility, minors & groups — common questions
How do I request wheelchair assistance on British Airways?
BA provides assistance booked in advance through Manage My Booking. Heathrow is a large airport with long walking distances — book assistance even if you would manage a shorter walk unaided.
Can a child fly alone on British Airways?
BA discontinued its unaccompanied minor service on most routes. Children under 14 must travel with someone aged 16 or over. This differs sharply from US carrier practice and catches families out.
Does British Airways have Wi-Fi?
Wi-Fi is available for purchase on most long-haul aircraft. Seatback entertainment is fitted throughout long-haul; short-haul European flights have neither screens nor complimentary catering in economy.
More British Airways help
Booking British Airways? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.