Envoy Air·Wholly owned subsidiary of American Airlines Group
Envoy Cancellation & Refund Policy
Envoy Cancellation & Refund Policy — Summary
Envoy refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
- Refundable fares: Per the American fare purchased..
- Non-refundable fares: Per the American fare purchased, converting to Trip Credit..
- How long credits last: One year from original ticket issue, per American..
- Your rights when the airline cancels: American holds the DOT refund obligation.
Refundable fares
Per the American fare purchased.
Non-refundable fares
Per the American fare purchased, converting to Trip Credit.
How long credits last
One year from original ticket issue, per American.
Your rights when the airline cancels
American holds the DOT refund obligation. Request refunds through aa.com.
Cancelling before departure
American's no-show rules apply.
How to request a refund
aa.com and the American app.
If the airline does not respond
American Customer Relations, then the US DOT.
Envoy cancellations & refunds — common questions
Can I get a refund from Envoy?
Per the American fare purchased. Per the American fare purchased, converting to Trip Credit.
How long is a Envoy travel credit valid?
One year from original ticket issue, per American.
Do I get cash back if Envoy cancels my flight?
American holds the DOT refund obligation. Request refunds through aa.com.
More Envoy help
Booking Envoy? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.