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Envoy Air·Wholly owned subsidiary of American Airlines Group
Envoy refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
Per the American fare purchased.
Per the American fare purchased, converting to Trip Credit.
One year from original ticket issue, per American.
American holds the DOT refund obligation. Request refunds through aa.com.
American's no-show rules apply.
aa.com and the American app.
American Customer Relations, then the US DOT.
Per the American fare purchased. Per the American fare purchased, converting to Trip Credit.
One year from original ticket issue, per American.
American holds the DOT refund obligation. Request refunds through aa.com.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.