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Envoy Air·Wholly owned subsidiary of American Airlines Group
How to reach Envoy: which channel is actually fastest, what to do during a disruption, and how to escalate a complaint that goes unanswered.
Key Travel Facts & Insights
aa.com and the American app.
American's reservations lines.
American's in-app chat.
@AmericanAir on X.
American Customer Relations, then the US DOT.
American holds the DOT refund obligation. Request refunds through aa.com.
aa.com and the American app. American's in-app chat.
American Customer Relations, then the US DOT.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.