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Hawaiian Airlines Overview & Policy Summary
Hawaiian Airlines is the largest carrier serving the Hawaiian Islands and holds the longest-running on-time performance record among US carriers. Now part of Alaska Air Group, it operates inter-island service, mainland routes from the US West Coast and East Coast, and long-haul service across the Pacific.
Key Travel Facts & Insights
- Carry-on: One full-size carry-on plus one personal item on all fares..
- First checked bag: Charged on inter-island and North America routes on standard fares..
- Changes: No change fee on Main Cabin and above; fare difference applies.
- Check-in: 24 hours before departure..
Hawaiian help topics
Detailed answers on the ten things travellers ask most after booking.
Hawaiian at a glance
Changes
No change fee on Main Cabin and above; fare difference applies. Main Cabin Basic is non-changeable.
How to change a flightCheck-in
24 hours before departure. 30 minutes before inter-island departure, 45 minutes for North America routes.
Check-in and boarding cutoffsHawaiian fare types
| Fare | Includes | Watch out for |
|---|---|---|
| Main Cabin Basic | Carry-on and personal item, seat assigned at check-in. | No advance seat selection, no changes, boards last. |
| Main Cabin | Advance seat selection and changes without a fee. | Fare difference applies. |
| Extra Comfort | Five inches more legroom, priority boarding and a complimentary amenity kit on long-haul. | Extra-legroom product within the main cabin. |
| Leihōkū Suites | Lie-flat suites on the Boeing 787-9 with premium dining. | Available only on 787-equipped long-haul routes. |
Hubs
- Honolulu (HNL)
- Kahului (OGG)
- Kona (KOA)
- Lihue (LIH)
Airbus A321neo aircraft on West Coast routes, A330 widebodies on long-haul, Boeing 787-9 Dreamliners on new international services, and Boeing 717s on inter-island hops.
Popular routes
- Honolulu (HNL) → Los Angeles (LAX)
- Honolulu (HNL) → Kahului (OGG)
- Honolulu (HNL) → Tokyo (HND)
- Kahului (OGG) → San Francisco (SFO)
Hawaiian frequently asked questions
Does Hawaiian Airlines have free Wi-Fi?
Yes, on transpacific A321neo and A330 aircraft equipped with Starlink, free for all passengers. Hawaiian was the first major US carrier to deploy Starlink connectivity.
Can I bring my dog to Hawaii on Hawaiian Airlines?
Yes, but the constraint is the State of Hawaii's rabies quarantine rules rather than the airline. Direct Airport Release requires vaccination records, blood testing and paperwork completed months in advance. Start the process early — this is the most common travel planning failure for people relocating with pets.
Is Hawaiian Airlines still separate from Alaska Airlines?
Hawaiian is now part of Alaska Air Group following their merger, and the loyalty programmes and operations are being integrated. Both brands continue to fly, but check current reciprocity before making a mileage redemption decision.
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