Hawaiian Airlines·oneworld (via Alaska Air Group)
Hawaiian Cancellation & Refund Policy
Hawaiian Cancellation & Refund Policy — Summary
Hawaiian refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
- Refundable fares: Refundable fares refund to the original form of payment..
- Non-refundable fares: Non-refundable fares cancel to a travel credit for the amount paid..
- How long credits last: Credits are generally valid for 12 months from issue..
- Your rights when the airline cancels: Cash refund is due when Hawaiian cancels or significantly changes a flight and you decline the alternative..
Refundable fares
Refundable fares refund to the original form of payment.
Non-refundable fares
Non-refundable fares cancel to a travel credit for the amount paid.
How long credits last
Credits are generally valid for 12 months from issue.
Your rights when the airline cancels
Cash refund is due when Hawaiian cancels or significantly changes a flight and you decline the alternative.
Cancelling before departure
No-show forfeits Main Cabin Basic value; other fares retain value as credit if cancelled before departure.
How to request a refund
hawaiianairlines.com and the app handle changes, cancellations and bag tracking.
If the airline does not respond
Contact form on hawaiianairlines.com; escalate to the US DOT if unresolved.
Hawaiian cancellations & refunds — common questions
Can I get a refund from Hawaiian?
Refundable fares refund to the original form of payment. Non-refundable fares cancel to a travel credit for the amount paid.
How long is a Hawaiian travel credit valid?
Credits are generally valid for 12 months from issue.
Do I get cash back if Hawaiian cancels my flight?
Cash refund is due when Hawaiian cancels or significantly changes a flight and you decline the alternative.
More Hawaiian help
Booking Hawaiian? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.