KLM Royal Dutch Airlines·SkyTeam
KLM Cancellation & Refund Policy
KLM Cancellation & Refund Policy — Summary
KLM refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
- Refundable fares: Flex fares refund to the original form of payment..
- Non-refundable fares: Light and Standard are non-refundable; taxes remain claimable..
- How long credits last: Vouchers carry a defined validity from issue..
- Your rights when the airline cancels: EU261 applies: €250–€600 per passenger for qualifying cancellations and delays over three hours on EU departures..
Refundable fares
Flex fares refund to the original form of payment.
Non-refundable fares
Light and Standard are non-refundable; taxes remain claimable.
How long credits last
Vouchers carry a defined validity from issue.
Your rights when the airline cancels
EU261 applies: €250–€600 per passenger for qualifying cancellations and delays over three hours on EU departures.
Cancelling before departure
No-show forfeits restricted fare value and cancels onward segments.
How to request a refund
klm.com and the KLM app handle changes, seats and refunds.
If the airline does not respond
Customer care form first; unresolved EU261 claims go to the Dutch ILT authority.
KLM cancellations & refunds — common questions
Can I get a refund from KLM?
Flex fares refund to the original form of payment. Light and Standard are non-refundable; taxes remain claimable.
How long is a KLM travel credit valid?
Vouchers carry a defined validity from issue.
Do I get cash back if KLM cancels my flight?
EU261 applies: €250–€600 per passenger for qualifying cancellations and delays over three hours on EU departures.
More KLM help
Booking KLM? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.