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KLM Royal Dutch Airlines·SkyTeam
KLM refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
Flex fares refund to the original form of payment.
Light and Standard are non-refundable; taxes remain claimable.
Vouchers carry a defined validity from issue.
EU261 applies: €250–€600 per passenger for qualifying cancellations and delays over three hours on EU departures.
No-show forfeits restricted fare value and cancels onward segments.
klm.com and the KLM app handle changes, seats and refunds.
Customer care form first; unresolved EU261 claims go to the Dutch ILT authority.
Flex fares refund to the original form of payment. Light and Standard are non-refundable; taxes remain claimable.
Vouchers carry a defined validity from issue.
EU261 applies: €250–€600 per passenger for qualifying cancellations and delays over three hours on EU departures.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.