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Lufthansa·Star Alliance
Lufthansa refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
Flex fares refund to the original form of payment.
Light and Classic fares are non-refundable; taxes remain claimable.
Lufthansa vouchers carry a defined validity from issue.
EU261 applies to all Lufthansa departures from the EU and to Lufthansa flights arriving in the EU: €250–€600 cash compensation per passenger for cancellations with under 14 days' notice and arrival delays over three hours, unless extraordinary circumstances apply.
No-show forfeits restricted fare value. Note Lufthansa strictly enforces sequential segment use — miss the outbound and the return is automatically cancelled.
lufthansa.com and the Lufthansa app handle changes, seat selection and refund requests.
Lufthansa's feedback form is the first step; unresolved EU261 claims escalate to the German aviation authority (LBA) or an ADR body.
Flex fares refund to the original form of payment. Light and Classic fares are non-refundable; taxes remain claimable.
Lufthansa vouchers carry a defined validity from issue.
EU261 applies to all Lufthansa departures from the EU and to Lufthansa flights arriving in the EU: €250–€600 cash compensation per passenger for cancellations with under 14 days' notice and arrival delays over three hours, unless extraordinary circumstances apply.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.