Qantas·oneworld
Qantas Cancellation & Refund Policy
Qantas Cancellation & Refund Policy — Summary
Qantas refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
- Refundable fares: Flex fares refund to the original form of payment..
- Non-refundable fares: Sale fares are non-refundable; taxes remain claimable..
- How long credits last: Vouchers carry a defined validity from issue..
- Your rights when the airline cancels: US DOT rules govern US departures.
Refundable fares
Flex fares refund to the original form of payment.
Non-refundable fares
Sale fares are non-refundable; taxes remain claimable.
How long credits last
Vouchers carry a defined validity from issue.
Your rights when the airline cancels
US DOT rules govern US departures. Australian Consumer Law provides remedies for cancelled services on Australian departures.
Cancelling before departure
No-show forfeits restricted fare value.
How to request a refund
qantas.com and the Qantas app handle changes, seats and bags.
If the airline does not respond
Customer care form; the US DOT route applies to US departures.
Qantas cancellations & refunds — common questions
Can I get a refund from Qantas?
Flex fares refund to the original form of payment. Sale fares are non-refundable; taxes remain claimable.
How long is a Qantas travel credit valid?
Vouchers carry a defined validity from issue.
Do I get cash back if Qantas cancels my flight?
US DOT rules govern US departures. Australian Consumer Law provides remedies for cancelled services on Australian departures.
More Qantas help
Booking Qantas? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.