SWISS International Air Lines·Star Alliance
SWISS Cancellation & Refund Policy
SWISS Cancellation & Refund Policy — Summary
SWISS refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
- Refundable fares: Flex fares refund to the original form of payment..
- Non-refundable fares: Light and Classic are non-refundable; taxes remain claimable..
- How long credits last: Vouchers carry a defined validity from issue..
- Your rights when the airline cancels: Switzerland applies EU261 through bilateral agreement, so €250–€600 compensation applies to qualifying delays and cancellations departing Switzerland and the EU..
Refundable fares
Flex fares refund to the original form of payment.
Non-refundable fares
Light and Classic are non-refundable; taxes remain claimable.
How long credits last
Vouchers carry a defined validity from issue.
Your rights when the airline cancels
Switzerland applies EU261 through bilateral agreement, so €250–€600 compensation applies to qualifying delays and cancellations departing Switzerland and the EU.
Cancelling before departure
No-show forfeits restricted fare value and cancels onward segments.
How to request a refund
swiss.com and the SWISS app handle changes, seats and refunds.
If the airline does not respond
Customer feedback form; unresolved claims escalate to the Swiss Federal Office of Civil Aviation.
SWISS cancellations & refunds — common questions
Can I get a refund from SWISS?
Flex fares refund to the original form of payment. Light and Classic are non-refundable; taxes remain claimable.
How long is a SWISS travel credit valid?
Vouchers carry a defined validity from issue.
Do I get cash back if SWISS cancels my flight?
Switzerland applies EU261 through bilateral agreement, so €250–€600 compensation applies to qualifying delays and cancellations departing Switzerland and the EU.
More SWISS help
Booking SWISS? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.