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SWISS International Air Lines·Star Alliance
SWISS refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
Flex fares refund to the original form of payment.
Light and Classic are non-refundable; taxes remain claimable.
Vouchers carry a defined validity from issue.
Switzerland applies EU261 through bilateral agreement, so €250–€600 compensation applies to qualifying delays and cancellations departing Switzerland and the EU.
No-show forfeits restricted fare value and cancels onward segments.
swiss.com and the SWISS app handle changes, seats and refunds.
Customer feedback form; unresolved claims escalate to the Swiss Federal Office of Civil Aviation.
Flex fares refund to the original form of payment. Light and Classic are non-refundable; taxes remain claimable.
Vouchers carry a defined validity from issue.
Switzerland applies EU261 through bilateral agreement, so €250–€600 compensation applies to qualifying delays and cancellations departing Switzerland and the EU.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.