Volaris·None
Volaris Cancellation & Refund Policy
Volaris Cancellation & Refund Policy — Summary
Volaris refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
- Refundable fares: Volaris sells a refundability add-on..
- Non-refundable fares: Standard fares are non-refundable outside the 24-hour window..
- How long credits last: Credits carry a defined validity from issue..
- Your rights when the airline cancels: US DOT rules govern US departures.
Refundable fares
Volaris sells a refundability add-on.
Non-refundable fares
Standard fares are non-refundable outside the 24-hour window.
How long credits last
Credits carry a defined validity from issue.
Your rights when the airline cancels
US DOT rules govern US departures. Mexican aviation law compensation applies on Mexican departures.
Cancelling before departure
No-show forfeits the fare.
How to request a refund
volaris.com and the app handle bookings, bags and check-in.
If the airline does not respond
Customer service form; PROFECO handles complaints on Mexican departures and the US DOT on US departures.
Volaris cancellations & refunds — common questions
Can I get a refund from Volaris?
Volaris sells a refundability add-on. Standard fares are non-refundable outside the 24-hour window.
How long is a Volaris travel credit valid?
Credits carry a defined validity from issue.
Do I get cash back if Volaris cancels my flight?
US DOT rules govern US departures. Mexican aviation law compensation applies on Mexican departures.
More Volaris help
Booking Volaris? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.