WestJet·None (partners with Delta and others)
WestJet Cancellation & Refund Policy
WestJet Cancellation & Refund Policy — Summary
WestJet refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
- Refundable fares: Flexible fares refund to the original form of payment..
- Non-refundable fares: UltraBasic is non-refundable; Econo converts to credit..
- How long credits last: Travel credits carry a defined validity from issue..
- Your rights when the airline cancels: Canada's Air Passenger Protection Regulations apply: CAD 400–1,000 compensation for delays and cancellations within the airline's control on flights to, from or within Canada.
Refundable fares
Flexible fares refund to the original form of payment.
Non-refundable fares
UltraBasic is non-refundable; Econo converts to credit.
How long credits last
Travel credits carry a defined validity from issue.
Your rights when the airline cancels
Canada's Air Passenger Protection Regulations apply: CAD 400–1,000 compensation for delays and cancellations within the airline's control on flights to, from or within Canada. This applies to US travellers and must be claimed.
Cancelling before departure
No-show forfeits restricted fare value.
How to request a refund
westjet.com and the app handle changes, seats and bags.
If the airline does not respond
Customer care form first. Unresolved APPR compensation claims escalate to the Canadian Transportation Agency, which adjudicates them.
WestJet cancellations & refunds — common questions
Can I get a refund from WestJet?
Flexible fares refund to the original form of payment. UltraBasic is non-refundable; Econo converts to credit.
How long is a WestJet travel credit valid?
Travel credits carry a defined validity from issue.
Do I get cash back if WestJet cancels my flight?
Canada's Air Passenger Protection Regulations apply: CAD 400–1,000 compensation for delays and cancellations within the airline's control on flights to, from or within Canada. This applies to US travellers and must be claimed.
More WestJet help
Booking WestJet? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.