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WestJet Overview & Policy Summary
WestJet is Canada's second-largest airline, serving many US cities from its Calgary and Toronto bases. It began as a low-fare carrier and now operates a hybrid model with a genuine Business cabin on 787 aircraft. Canadian passenger protection rules apply to its flights, which gives US travellers rights they do not have domestically.
Key Travel Facts & Insights
- Carry-on: Not included on UltraBasic.
- First checked bag: Charged on UltraBasic, Econo and Premium within North America; included on transatlantic economy above UltraBasic..
- Changes: UltraBasic is non-changeable.
- Check-in: 24 hours before departure..
WestJet help topics
Detailed answers on the ten things travellers ask most after booking.
WestJet at a glance
Changes
UltraBasic is non-changeable. Econo changes for a fee; higher fares change free plus fare difference.
How to change a flightWestJet fare types
| Fare | Includes | Watch out for |
|---|---|---|
| UltraBasic | A personal item only. | No carry-on, no checked bag, no changes, no seat selection, and last boarding group. |
| Econo | Carry-on and personal item. | Checked bag charged; changes for a fee. |
| Business | Lie-flat seat on 787 aircraft, two checked bags and lounge access. | Available on 787-equipped long-haul routes only. |
Hubs
- Calgary (YYC)
- Toronto (YYZ)
- Vancouver (YVR)
- Edmonton (YEG)
A Boeing 737 and 787 Dreamliner fleet operating both low-fare domestic service and long-haul international routes.
Popular routes
- Calgary (YYC) → Los Angeles (LAX)
- Toronto (YYZ) → Orlando (MCO)
- Vancouver (YVR) → Las Vegas (LAS)
- Calgary (YYC) → Phoenix (PHX)
WestJet frequently asked questions
Does WestJet UltraBasic include a carry-on?
No. UltraBasic includes only a personal item — no carry-on and no checked bag. It is the most restrictive fare WestJet sells, and adding a bag afterwards usually costs more than booking Econo outright.
Can I claim compensation for a WestJet delay?
Yes, potentially. Canada's Air Passenger Protection Regulations require CAD 400–1,000 for delays and cancellations within the airline's control on flights to, from or within Canada. It applies to US travellers, must be claimed rather than offered, and unresolved claims go to the Canadian Transportation Agency.
Compare with other international airlines serving the us
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