Loading page
Last reviewed
EU Regulation 261/2004 and its UK equivalent require airlines to pay cash compensation for cancellations at short notice and for arrival delays over three hours. It applies to any flight departing the EU or UK on any airline, and to flights arriving in the EU on an EU carrier. US citizens are fully covered. Airlines do not offer it — you have to claim.
Key Travel Facts & Insights
You are covered if the flight departed an EU or UK airport on any airline, or if it arrived in the EU or UK on an EU or UK carrier. A Delta flight from Paris to New York is covered. A Delta flight from New York to Paris is not.
Compensation is due if you arrived at your final destination more than three hours late, or if the flight was cancelled with less than 14 days' notice. The three hours is measured on arrival, not departure — a two-hour departure delay that becomes a three-hour arrival delay qualifies.
Airlines are exempt where the cause was genuinely outside their control — severe weather, air traffic control strikes, security incidents, political instability. Crucially, technical faults and crew shortages are NOT extraordinary circumstances, despite airlines frequently claiming they are.
Under 1,500 km: €250. Between 1,500 and 3,500 km, or any intra-EU flight over 1,500 km: €400. Over 3,500 km outside the EU: €600, reduced to €300 if the airline got you there within four hours of the original arrival time. UK equivalents are £220, £350 and £520.
Use the airline's own EU261 claim form. Cite the regulation by name, state the flight number and date, the actual arrival time, and the compensation amount you are claiming. Keep it short and factual.
If the airline rejects the claim or does not respond, escalate to the national enforcement body of the departure country, or in the UK to CEDR or the Civil Aviation Authority. These bodies adjudicate free of charge and overturn a substantial share of airline rejections.
EU261 is one of the strongest consumer protections in aviation anywhere in the world, and awareness of it among US travellers is very low. Airlines are under no obligation to tell you about it proactively beyond providing a written notice of rights, which is easy to miss during a disruption.
The result is that a large share of eligible compensation is never claimed. If you have had a delayed or cancelled flight out of Europe in the last few years, it is worth checking retrospectively — the claim window is long.
This is where most disputes happen. Airlines routinely cite extraordinary circumstances for causes that courts have repeatedly held are not extraordinary.
European court rulings have established that routine technical faults are part of normal airline operations and do not qualify. Nor do crew scheduling failures, nor a knock-on delay from the aircraft's earlier rotation in most cases. Genuine extraordinary circumstances are narrow: severe weather at the airport, air traffic control strikes, bird strikes, security alerts and political instability.
If an airline rejects your claim citing a technical fault, that rejection is frequently wrong and worth escalating.
EU261 also requires the airline to provide care during the delay regardless of whether compensation is due: meals and refreshments proportionate to the wait, two phone calls or emails, and hotel accommodation plus transfers for an overnight delay.
This obligation applies even in extraordinary circumstances. An airline that tells you a weather cancellation means you are on your own for a hotel is wrong on European departures.
Claims management companies advertise heavily and typically take 25–35% of the award. The process is a single web form and, if refused, one escalation to a free adjudicator.
Unless the case is genuinely complex, claiming directly keeps the full amount. Consider a claims firm only when an airline has refused and you do not want to handle the escalation.
Yes. EU261 attaches to the flight, not to the passenger's nationality. Any passenger on a qualifying flight is covered, including US citizens on a US airline, as long as the flight departed an EU or UK airport.
€250 for flights under 1,500 km, €400 for 1,500–3,500 km or intra-EU flights over 1,500 km, and €600 for flights over 3,500 km outside the EU. The €600 tier is halved to €300 if the airline rerouted you to arrive within four hours of the original time. UK261 pays £220, £350 and £520.
It depends on the country whose courts have jurisdiction. The UK allows six years. In the EU it ranges from two to six years by member state — France is five, Germany three, Spain five. If your disrupted flight was within the last few years, it is worth checking.
Yes. They are separate entitlements. A refund returns your fare for a service not delivered; EU261 compensation is a statutory payment for the disruption itself. Claim both.
Our US travel consultants handle changes, cancellations, refunds and claims directly. No charge to ask.