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Aeroméxico·SkyTeam
Aeroméxico refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
Flexible fares refund to the original form of payment.
Basic and Classic are non-refundable; taxes remain claimable.
Vouchers carry a defined validity from issue.
US DOT rules govern US departures. Mexico's aviation law also provides passenger compensation for delays over four hours and denied boarding on Mexican departures — a right most US travellers do not know they have.
No-show forfeits restricted fare value.
aeromexico.com and the app handle changes, seats and bags.
Customer service form; the US DOT route applies to US departures, and PROFECO handles complaints on Mexican departures.
Flexible fares refund to the original form of payment. Basic and Classic are non-refundable; taxes remain claimable.
Vouchers carry a defined validity from issue.
US DOT rules govern US departures. Mexico's aviation law also provides passenger compensation for delays over four hours and denied boarding on Mexican departures — a right most US travellers do not know they have.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.