Aeroméxico·SkyTeam
Aeroméxico Cancellation & Refund Policy
Aeroméxico Cancellation & Refund Policy — Summary
Aeroméxico refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
- Refundable fares: Flexible fares refund to the original form of payment..
- Non-refundable fares: Basic and Classic are non-refundable; taxes remain claimable..
- How long credits last: Vouchers carry a defined validity from issue..
- Your rights when the airline cancels: US DOT rules govern US departures.
Refundable fares
Flexible fares refund to the original form of payment.
Non-refundable fares
Basic and Classic are non-refundable; taxes remain claimable.
How long credits last
Vouchers carry a defined validity from issue.
Your rights when the airline cancels
US DOT rules govern US departures. Mexico's aviation law also provides passenger compensation for delays over four hours and denied boarding on Mexican departures — a right most US travellers do not know they have.
Cancelling before departure
No-show forfeits restricted fare value.
How to request a refund
aeromexico.com and the app handle changes, seats and bags.
If the airline does not respond
Customer service form; the US DOT route applies to US departures, and PROFECO handles complaints on Mexican departures.
Aeroméxico cancellations & refunds — common questions
Can I get a refund from Aeroméxico?
Flexible fares refund to the original form of payment. Basic and Classic are non-refundable; taxes remain claimable.
How long is a Aeroméxico travel credit valid?
Vouchers carry a defined validity from issue.
Do I get cash back if Aeroméxico cancels my flight?
US DOT rules govern US departures. Mexico's aviation law also provides passenger compensation for delays over four hours and denied boarding on Mexican departures — a right most US travellers do not know they have.
More Aeroméxico help
Booking Aeroméxico? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.