Air India·Star Alliance
Air India Cancellation & Refund Policy
Air India Cancellation & Refund Policy — Summary
Air India refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
- Refundable fares: Flex fares refund to the original form of payment..
- Non-refundable fares: Restricted fares are non-refundable; taxes remain claimable..
- How long credits last: Vouchers carry a defined validity from issue..
- Your rights when the airline cancels: US DOT rules govern US departures.
Refundable fares
Flex fares refund to the original form of payment.
Non-refundable fares
Restricted fares are non-refundable; taxes remain claimable.
How long credits last
Vouchers carry a defined validity from issue.
Your rights when the airline cancels
US DOT rules govern US departures. India's DGCA also has passenger rights rules covering denied boarding and cancellations on flights from India.
Cancelling before departure
No-show forfeits restricted fare value.
How to request a refund
airindia.com and the app handle changes, seats and bags.
If the airline does not respond
Customer relations form; the US DOT route applies to US departures, and India's AirSewa portal handles complaints on Indian departures.
Air India cancellations & refunds — common questions
Can I get a refund from Air India?
Flex fares refund to the original form of payment. Restricted fares are non-refundable; taxes remain claimable.
How long is a Air India travel credit valid?
Vouchers carry a defined validity from issue.
Do I get cash back if Air India cancels my flight?
US DOT rules govern US departures. India's DGCA also has passenger rights rules covering denied boarding and cancellations on flights from India.
More Air India help
Booking Air India? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.