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Air India·Star Alliance
How to reach Air India: which channel is actually fastest, what to do during a disruption, and how to escalate a complaint that goes unanswered.
Key Travel Facts & Insights
airindia.com and the app handle changes, seats and bags.
Air India publishes a US call centre and an India line.
Chat and WhatsApp support are available.
@airindia and @airindiaX on X are staffed.
Customer relations form; the US DOT route applies to US departures, and India's AirSewa portal handles complaints on Indian departures.
US DOT rules govern US departures. India's DGCA also has passenger rights rules covering denied boarding and cancellations on flights from India.
airindia.com and the app handle changes, seats and bags. Chat and WhatsApp support are available.
Customer relations form; the US DOT route applies to US departures, and India's AirSewa portal handles complaints on Indian departures.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.