Air New Zealand·Star Alliance
Air New Zealand Cancellation & Refund Policy
Air New Zealand Cancellation & Refund Policy — Summary
Air New Zealand refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
- Refundable fares: Flexible fares refund to the original form of payment..
- Non-refundable fares: Restricted fares are non-refundable; taxes remain claimable..
- How long credits last: Credits carry a defined validity from issue..
- Your rights when the airline cancels: US DOT rules govern US departures.
Refundable fares
Flexible fares refund to the original form of payment.
Non-refundable fares
Restricted fares are non-refundable; taxes remain claimable.
How long credits last
Credits carry a defined validity from issue.
Your rights when the airline cancels
US DOT rules govern US departures. New Zealand consumer law provides remedies on New Zealand departures.
Cancelling before departure
No-show forfeits restricted fare value.
How to request a refund
airnewzealand.com and the app handle changes, seats and bags.
If the airline does not respond
Customer care form; the US DOT route applies to US departures.
Air New Zealand cancellations & refunds — common questions
Can I get a refund from Air New Zealand?
Flexible fares refund to the original form of payment. Restricted fares are non-refundable; taxes remain claimable.
How long is a Air New Zealand travel credit valid?
Credits carry a defined validity from issue.
Do I get cash back if Air New Zealand cancels my flight?
US DOT rules govern US departures. New Zealand consumer law provides remedies on New Zealand departures.
More Air New Zealand help
Booking Air New Zealand? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.