Air New Zealand·Star Alliance
Air New Zealand Special Assistance, Minors & Group Travel
Air New Zealand Special Assistance, Minors & Group Travel — Summary
Requesting wheelchair and accessibility assistance on Air New Zealand, unaccompanied minor rules and age limits, group booking, lounges and onboard amenities.
Key Travel Facts & Insights
- Accessibility and mobility assistance: Air New Zealand provides assistance booked in advance and carries mobility devices free..
- Children travelling alone: Air New Zealand offers an unaccompanied minor service on its own flights for ages 5–11..
- Group bookings: Air New Zealand Groups handles 10 or more passengers..
- Lounge access: Air New Zealand International Lounges at Auckland, Christchurch and Los Angeles..
Accessibility and mobility assistance
Air New Zealand provides assistance booked in advance and carries mobility devices free.
Children travelling alone
Air New Zealand offers an unaccompanied minor service on its own flights for ages 5–11.
Group bookings
Air New Zealand Groups handles 10 or more passengers.
Lounge access
Air New Zealand International Lounges at Auckland, Christchurch and Los Angeles.
Wi-Fi and onboard amenities
Wi-Fi across the long-haul fleet, free on many flights. Seatback entertainment throughout. Complimentary meals in all cabins, and the airline's safety videos have become a genuine cultural export.
Requesting assistance in advance
airnewzealand.com and the app handle changes, seats and bags.
Air New Zealand accessibility, minors & groups — common questions
How do I request wheelchair assistance on Air New Zealand?
Air New Zealand provides assistance booked in advance and carries mobility devices free.
Can a child fly alone on Air New Zealand?
Air New Zealand offers an unaccompanied minor service on its own flights for ages 5–11.
Does Air New Zealand have Wi-Fi?
Wi-Fi across the long-haul fleet, free on many flights. Seatback entertainment throughout. Complimentary meals in all cabins, and the airline's safety videos have become a genuine cultural export.
More Air New Zealand help
Booking Air New Zealand? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.