ANA (All Nippon Airways)·Star Alliance
ANA Cancellation & Refund Policy
ANA Cancellation & Refund Policy — Summary
ANA refund rules: refundable vs non-refundable fares, travel credit validity, and when US DOT rules entitle you to cash back instead of a voucher.
Key Travel Facts & Insights
- Refundable fares: Flex fares refund to the original form of payment..
- Non-refundable fares: Basic fares are non-refundable; taxes remain claimable..
- How long credits last: Vouchers carry a defined validity from issue..
- Your rights when the airline cancels: US DOT rules govern US departures.
Refundable fares
Flex fares refund to the original form of payment.
Non-refundable fares
Basic fares are non-refundable; taxes remain claimable.
How long credits last
Vouchers carry a defined validity from issue.
Your rights when the airline cancels
US DOT rules govern US departures. Japan has no equivalent cash compensation regime, though ANA's own service recovery is generally proactive.
Cancelling before departure
No-show forfeits restricted fare value.
How to request a refund
ana.co.jp and the ANA app handle changes, seats and bags.
If the airline does not respond
Customer feedback form; the US DOT route applies to US departures.
ANA cancellations & refunds — common questions
Can I get a refund from ANA?
Flex fares refund to the original form of payment. Basic fares are non-refundable; taxes remain claimable.
How long is a ANA travel credit valid?
Vouchers carry a defined validity from issue.
Do I get cash back if ANA cancels my flight?
US DOT rules govern US departures. Japan has no equivalent cash compensation regime, though ANA's own service recovery is generally proactive.
More ANA help
Booking ANA? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.