ANA (All Nippon Airways)·Star Alliance
ANA Special Assistance, Minors & Group Travel
ANA Special Assistance, Minors & Group Travel — Summary
Requesting wheelchair and accessibility assistance on ANA, unaccompanied minor rules and age limits, group booking, lounges and onboard amenities.
Key Travel Facts & Insights
- Accessibility and mobility assistance: ANA provides assistance booked in advance and is regarded as among the better carriers for accessible travel.
- Children travelling alone: ANA offers an unaccompanied minor service for ages 5–11, optional to 17, on its own flights..
- Group bookings: ANA Group Desk handles 10 or more passengers..
- Lounge access: ANA Lounge and ANA Suite Lounge at Haneda and Narita.
Accessibility and mobility assistance
ANA provides assistance booked in advance and is regarded as among the better carriers for accessible travel. Haneda and Narita both have strong assistance provision.
Children travelling alone
ANA offers an unaccompanied minor service for ages 5–11, optional to 17, on its own flights.
Group bookings
ANA Group Desk handles 10 or more passengers.
Lounge access
ANA Lounge and ANA Suite Lounge at Haneda and Narita. The Suite Lounge for First passengers includes a made-to-order dining room.
Wi-Fi and onboard amenities
Wi-Fi across the international fleet, free in some cabins. Seatback entertainment throughout. Complimentary meals with Japanese and Western options in all cabins, and ANA economy catering is consistently rated near the top of the industry.
Requesting assistance in advance
ana.co.jp and the ANA app handle changes, seats and bags.
ANA accessibility, minors & groups — common questions
How do I request wheelchair assistance on ANA?
ANA provides assistance booked in advance and is regarded as among the better carriers for accessible travel. Haneda and Narita both have strong assistance provision.
Can a child fly alone on ANA?
ANA offers an unaccompanied minor service for ages 5–11, optional to 17, on its own flights.
Does ANA have Wi-Fi?
Wi-Fi across the international fleet, free in some cabins. Seatback entertainment throughout. Complimentary meals with Japanese and Western options in all cabins, and ANA economy catering is consistently rated near the top of the industry.
More ANA help
Booking ANA? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.