ANA (All Nippon Airways)·Star Alliance
ANA Customer Service — Fastest Ways to Get Help
ANA Customer Service — Fastest Ways to Get Help — Summary
How to reach ANA: which channel is actually fastest, what to do during a disruption, and how to escalate a complaint that goes unanswered.
Key Travel Facts & Insights
- Try self-service first: ana.co.jp and the ANA app handle changes, seats and bags..
- Phone support: ANA publishes a US reservations line with English-language service and a Japan line..
- Chat and messaging: Chat is available on the ANA website..
- Social and in-app support: @ANA_travel_info on X is staffed..
Try self-service first
ana.co.jp and the ANA app handle changes, seats and bags.
Phone support
ANA publishes a US reservations line with English-language service and a Japan line.
Chat and messaging
Chat is available on the ANA website.
Social and in-app support
@ANA_travel_info on X is staffed.
Escalating a complaint
Customer feedback form; the US DOT route applies to US departures.
Your refund rights
US DOT rules govern US departures. Japan has no equivalent cash compensation regime, though ANA's own service recovery is generally proactive.
ANA customer service & contact — common questions
What is the fastest way to contact ANA?
ana.co.jp and the ANA app handle changes, seats and bags. Chat is available on the ANA website.
How do I complain to ANA?
Customer feedback form; the US DOT route applies to US departures.
More ANA help
Booking ANA? Talk to a US travel consultant.
Fare rules, baggage allowances and change policies differ by route and fare brand. Our consultants confirm the exact terms attached to your itinerary before you pay — and handle the change or refund if plans move.